At Moto Gear Shop, we’re riders serving riders. Below you’ll find answers to common questions about our performance parts, shipping policies, and more. Can’t find what you need? Email our gearhead support team at [email protected].

Products & Technical Questions

Q: What’s the difference between your 2-stroke and 4-stroke engine oils?
A: Our 2-stroke oils are specifically formulated for engines where oil mixes with fuel, offering superior lubrication at high RPMs. 4-stroke oils are designed for separate lubrication systems with different additive packages. Check your manufacturer’s specifications or email us for recommendations.
Q: Do your CNC parts fit [my bike model]?
A: Our CNC-machined components are built to OEM specifications. Product pages list compatible models, but when in doubt, email us with your bike’s year/make/model and we’ll confirm fitment.
Q: Why choose your security chains over others?
A: We carry only Oxford-rated security products that have been tested against angle grinders and bolt cutters. The “Chains & Padlocks” section shows security ratings – look for Sold Secure Gold or Diamond ratings for maximum protection.
PRO TIP: Order chain lubricant when buying new sprockets – properly lubed chains can last 2-3x longer.

Shipping & Delivery

Q: How fast will my order arrive?
A: We process orders in 1-2 days (even weekends during riding season). Delivery times:
– Standard Express (DHL/FedEx): 10-15 days after dispatch ($12.95)
– Free Economy (EMS): 15-25 days after dispatch ($50+ orders)
Q: Do you ship to my country?
A: We ship globally except some Asian and remote regions. Use our checkout shipping calculator or email us with your location for confirmation. All international shipments include pre-completed customs paperwork.
Q: How are fluids/oils packaged?
A: Leak-proof containers with absorbent padding – we’ve shipped over 15,000 oil orders without a single spill claim. CNC parts get anti-corrosion wrapping, and security products ship in discreet packaging.
RIDER HACK: Order by Wednesday noon EST for fastest dispatch – our track day regulars use this to get parts before weekend rides.

Returns & Warranty

Q: What’s your return policy?
A: 15-day no-hassle returns from delivery date. Email [email protected] with your order number. Unused/unopened items get full refunds; opened products may incur 15% restocking fee unless defective.
Q: My brake pads don’t fit – what now?
A: First check our fitment guide (linked on product pages). If genuinely our error, we’ll cover return shipping and send correct parts immediately. For rider-selected wrong parts, we’ll help identify the right ones before you reorder.
Q: Do you warranty performance parts?
A: Manufacturer warranties apply (typically 1 year). We test all electrical/components before shipping. Keep your oil receipts – some engine warranties require proof of proper lubrication.

Payments & Accounts

Q: What payment methods do you accept?
A: All major cards (Visa, MasterCard, JCB) and PayPal in multiple currencies. Our checkout is PCI-DSS compliant – we don’t store your payment details.
Q: Why was my card declined?
A: Common reasons: international transaction blocks (call your bank first), AVS mismatch (double-check billing address), or order amount triggers fraud checks. We’ll never charge until shipment.
Q: Do you offer bulk/racer discounts?
A: Yes! Email us for team/team orders over $500. Track day organizers get special pricing on brake fluids and pads – ask about our “Racer Pack” deals.

Rider Support

Q: How do I contact customer service?
A: Email [email protected] – our average response time is 3 hours during business hours (EST). For urgent track-day needs, include “URGENT” in subject line.
Q: Can you help diagnose my bike issue?
A: While we can’t replace a mechanic, our staff riders can suggest likely culprits based on symptoms. Describe the issue, what you’ve checked, and include photos/videos when possible.
Q: Do you have a physical store?
A: Our warehouse at 1387 Briarhill Lane, Akron accepts will-call pickups by appointment only. Email first to confirm inventory availability.
REMEMBER: We’re riders too – if you don’t see your question here, just ask. We’ll answer straight like you’d expect at the pits.